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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Steve Batey

Sales Team Leader

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Paige Legg

Service Advisor

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Perfect service we use Dorchester every time.

Service

I told them I would bring in the car at 10.30 the following day, and they were able to fix it at that time.

Service

They were pretty friendly, helpful and accomodating on this occasion.

Service

Car Service completed on time and video information provided during vehicle 'health check' excellent idea!

Service

they always deliver what is required without any fuss

Service

I was able to book the service on a date convenient to me and the work was carried out within the planned timescale.

Service

They did what was asked for and made recommendations which I have followed up.

Service

Easy booking, prompt attention, satisfactory outcome.

Service

I was telephoned in advance of my booked time (MOT) and given instructions on what action to take on arrival (stay in car). I was quickly welcomed by a member of staff and the car prepared (COVID protection) before going into the workshop.

Service

Easy to deal with, staff are courteous and car is returned clean and tidy.

Service

Efficient and helpful staff.

Service

My problem was solved.

Service

Paige was great, friendly, knowledgeable

Service

All arranged very easily, prompt service, ready before I was expecting and felt Covid secure

Service

Couldn't fault anything

Service

despite Covid rules in place all was running smoothly and to time, with usual full report issued.

Service

Exellent

Service

Friendly and efficient staff. I was impressed with the Technician's video and verbal report.

Service

I was served well and have followed the instructions from the staff that they come to my car, they followed strict Covid-19 precautions and I was well informed as to when my car would be ready.

Service

Scott and Paige deliver great service

Service

Had no reason to fault service given

Service

They did the work quickly and without hassle

Service

A faultless service experience

Service

Helpful in sorting out a problem as quickly as possible

Service

Overall they are excellent. I am very pleased with service i receive.

Service

Realised booking problems , accommodated error and completed service ahead of time

Service

My MOT was carried out quickly while i waited,90 minutes,and Paige on the service desk was efficient&professional as always.

Service

All work done as expected and in good time despite the fact that the service centre is exceptionally busy due to the backlog of work caused by the lockdown. Car running well and I am confident that it is safe until the next service.

Service

We received excellent service, and clear explanations of the work required, estimates of cost and completion of the work on time, as promised. Very nice to have the car so well valeted for us to take away. All in all, we were very happy.