informed of tyre wear. tyre specialist 24hrs later informed that the tyres were in fact illegal and the extreme wear across the tread (5mm inside rears to bald on outside) on fronts as well was caused by camber and tracking being well out of alignmnt

For the reasons above. However, staff were polite and the car was serviced promptly

Very courteous and staff were very helpful when I dropped the car off.

Ridiculously expensive

Would have hoped to have been given shorter time from request for service to appointment even though this coincided with run up to Christmas/New Year break. I understood there may have been some issues with staff shortages.

Staff are courteous and helpful a pleasure to deal with

Very happy

Because the service from booking to service desk and other staff was 1st class

Good service nice people to do buisiness with

Work complete within predicted timeframe to requirements

Everything kept to time, no issues.

As above, excellent all round service

Booking the service not good experience, completely the wrong attitude, towards arrogant, to customers. Mentioned this to a manager and position corrected. Service carried out satisfactorily.

as above

As stated above, I always feel welcome and get a first class experience. The staff may change but the feel of Westerly stays the same.

My vehicle required a MOT and full service and I was informed precisely what to expect and the amount of time my vehicle was needed for the work to be completed

Courteous efficient service

WORK CARRIED OUT EFFICIENTLY VERY IMPRESSED WITH VIDEO SENT TO ME RE MOT.

Service assistant at the front desk was hurried, did not answer my questions fully or adequately. I do not know if the end of warranty checks were done as requested as not documented on service records and no mention of them on collecting the car.

Brilliant, easy appointments, telephone notifications keeping me informed !!

Job done well at reasonable price

Delivered an excellent service as promised.

Everything from warm welcome to personable and friendly chat with salesman while waiting for the car to be finished......and it came back looking amazing re wash and valet !!! 5 Star service... fabulous coffee as well -couldn't ask for more.

Brake fluid changed as requested

The recent refurbishment of the dealership has stripped away all the old friendly atmosphere which I remember. I sat in the showroom for 45 minutes waiting for my car and NOBODY bothered to approach me, even to ask me how I was or could they help.

Polite staff and a speedy service

MOT was completed and brake fluid changed car washed and ready 1/2 hour before agreed time

Staff are a dream and communication is always to the point without any misunderstandings. The workshop personnel must not be taken for granted as they're the ones who get down and dirty!!! My thanks to everyone concerned.

Not totally convinced everything was done

Appears to have sorted the problem and told to come back if there is any recurrence.

Friendly people and swift sevice

As mentioned above we have only dealt with Westerly Dorchester over the last 13 years and every time we have never been let down and very satisfied with any work carried out.

Late completing mot and then a tyre failure which could not be replaced on site

Great personal service, flexible and customer-focused.

They fulfilled all their obligations courteously snd promptly.

Courteous and friendly staff

I had no issues and the experience was trouble free

As well as the winter wheels changeover fixed a misaligned fog lamp

It hasn't entirely been a 5-star experience & what I would have hoped for & expected from a quality brand dealership

Excellent service

helpful informative staff you feel you can trust

I had booked in 6 weeks in advance for a morning collection from my house. At 9am no-one turned up, I called in to discover my booking had no address or phone number registered.. I had booked the service over the phone. I had to drive in myself

Prompt, kept me informed on progress. Good front desk. Service appears to have been concluded satisfactorily.

This is the second review I've been asked for, and the second I've given.The summary breakdown of the service was given by a recorded message and no paper copy given. It was spoken too fast and in an unclear voice.

Met expectations

Have used Westerly for a long time now and always very satisfied with the service they provide.

Booking car in on the day - no one available so had to wait.On collection car was handed back but had not been valeted I was told the valeted was rather busy! But I waited half an hour - the car had not been cleaned to the standard that I would expe

Issue dealt with very quickly. Staff were extremely helpful.