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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

Steve Batey

Sales Team Leader

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Paige Legg

Service Advisor

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Matthew Barnes

Parts Support

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

COURTESY CAR VALUABLE AND MY CAR RETURNED LOOKING CLEANER AFTER SERVICE. VIDEO REPORT APPRECIATED

Service

Westerly completed what they said they would do.

Service

Booked my car in on line. The service was completed promptly and within the time promised. Great.

Service

Because the whole process from booking to completion was faultless.

Service

I have been using Westerly Dorchester since i bought my car and they have never let me down.

Service

Just so easy

Service

Printout of work carried out on the car is fully explained

Service

Car was beautifully cleaned on return to me too, which was a great service

Service

Courteous and arranged onward and return lift to work place

Service

Service manager Scott knows what he is talking about had a pleasant and helpful manner

Service

Kept well informed by Scott at all times.

Service

Great staff, very friendly and no question is a daft question. More than willing to help and advise.

Service

Ease of booking, timely reminder, ease of dropping car off, covid awareness, informed when car ready to collect. Friendly and helpful team

Service

friendly and efficient clean car returned

Service

I always find the Service team, Scott Twaddle and Paige Legg, at Westerly Dorchester to be knowledgeable and courteous when dealing with my wife and me, be it routine servicing or repairs to our vehicles when something goes wrong.

Service

Good support, COVID secure

Service

Prompt efficient service. Liked the film clip.

Service

Everything seems to have been done correctly and within the quoted wait time

Service

service okay

Service

Really accommodating. Staff always try and meet your personal requirements e.g. drop off, pick up timings and dates.

Service

Everything asked for was done

Service

They were experienced

Service

I was dealt with in a helpful and efficient way

Service

Quick and efficient.

Service

As always very good, attentive service and support from Scott Weadle. Vehicle diagnostics carried, fault rectified in quick time. The team took the opportunity to service the vehicle and delivered it back to me washed and hoovered on the inside.

Service

Booking process was easy and all work carried out to very high standard along with excellent Customer Service.

Service

Excellent COVID protocols in place. Car running well and health check very reassuring. Grateful that it has picked up the need for new front brake pads - although I know that the car would tell me this I can now plan and book without panic!

Service

Friendly, speedy, great service

Service

Everything completed as discussed.

Service

Reliability and courtesy

Service

Westerly Dorchester delivered an exceptional service which exceeded my expectations.

Service

Always helpful and explain things well and deliver on time

Service

Good value for money.

Service

Only had new battery replaced.

Service

As above.

Service

Everything was done on time with no fuss. Service centre staff were excellent

Service

Very good service

Service

Pleasant, efficient & skilful

Service

Apart from the lack of a spare part, perfect service

Service

For some reason, I hadn't been booked in on the system properly yet they still managed to service it and have it finished b y then ended of the day