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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Simon Woodley

Sales Executive

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Westerly have been helpful in trying to resolve the problem.

Service

Ready on time. Reliable health check.

Service

Didn't clean boot of car

Service

Service completed on time. Car was waiting for us when we returned

Service

All good.

Service

Micro filter hadn't been delivered had to return the next day for fitting. Windscreen wipers (ordered to be fitted during the service) hadn't arrived either so a third visit required. An extra 60 miles altogether. Then no record of service prepayment

Service

Having purchased my car in November 2018 I decided to have front and rear dashcams fitted, this was done however three weeks later still not working properly I will soon be on my third all day trip hoping to get it fixed. NOT GOOD AT ALL.

Service

Professional, frendly, caring!!

Service

There is an issue with idrive shutting down which I had to pay to have diagnosed. I have inclusive service package etc

Service

left car overnight as couldn't get in in time to collect which was no trouble

Service

As with previous visit, a warm welcome and professional service.

Service

Westerly have given me excellent service. They are a smaller dealer and I chose to travel further than necessary in order to use them. They are friendly, easy to deal with and solved all the issues I had. No negatives at all !

Service

We felt that the service was very good

Service

Good service

Service

I believe that the service department have tried to get BMW to pay towards the fixing of the ongoing exhaust gas problems with my car and in the past they have been extremely helpful.

Service

They resolved a few issues, but the car is still not right, and on one of the other issues they replaced the wrong door lock actuator!

Service

It is difficult to rate a safety recall except that it is obviously a good thing that the company keeps on top of matters like this.

Service

No problems

Service

informed of tyre wear. tyre specialist 24hrs later informed that the tyres were in fact illegal and the extreme wear across the tread (5mm inside rears to bald on outside) on fronts as well was caused by camber and tracking being well out of alignmnt

Service

For the reasons above. However, staff were polite and the car was serviced promptly

Service

Would have hoped to have been given shorter time from request for service to appointment even though this coincided with run up to Christmas/New Year break. I understood there may have been some issues with staff shortages.

Service

Ridiculously expensive

Service

Very courteous and staff were very helpful when I dropped the car off.

Service

Staff are courteous and helpful a pleasure to deal with

Service

Very happy

Service

Because the service from booking to service desk and other staff was 1st class

Service

Good service nice people to do buisiness with

Service

Work complete within predicted timeframe to requirements