Westerly have been helpful in trying to resolve the problem.

Ready on time. Reliable health check.

Didn't clean boot of car

Service completed on time. Car was waiting for us when we returned

All good.

Micro filter hadn't been delivered had to return the next day for fitting. Windscreen wipers (ordered to be fitted during the service) hadn't arrived either so a third visit required. An extra 60 miles altogether. Then no record of service prepayment

Having purchased my car in November 2018 I decided to have front and rear dashcams fitted, this was done however three weeks later still not working properly I will soon be on my third all day trip hoping to get it fixed. NOT GOOD AT ALL.

Professional, frendly, caring!!

There is an issue with idrive shutting down which I had to pay to have diagnosed. I have inclusive service package etc

left car overnight as couldn't get in in time to collect which was no trouble

As with previous visit, a warm welcome and professional service.

Westerly have given me excellent service. They are a smaller dealer and I chose to travel further than necessary in order to use them. They are friendly, easy to deal with and solved all the issues I had. No negatives at all !

We felt that the service was very good

Good service

I believe that the service department have tried to get BMW to pay towards the fixing of the ongoing exhaust gas problems with my car and in the past they have been extremely helpful.

They resolved a few issues, but the car is still not right, and on one of the other issues they replaced the wrong door lock actuator!

It is difficult to rate a safety recall except that it is obviously a good thing that the company keeps on top of matters like this.

No problems

informed of tyre wear. tyre specialist 24hrs later informed that the tyres were in fact illegal and the extreme wear across the tread (5mm inside rears to bald on outside) on fronts as well was caused by camber and tracking being well out of alignmnt

For the reasons above. However, staff were polite and the car was serviced promptly

Would have hoped to have been given shorter time from request for service to appointment even though this coincided with run up to Christmas/New Year break. I understood there may have been some issues with staff shortages.

Ridiculously expensive

Very courteous and staff were very helpful when I dropped the car off.

Staff are courteous and helpful a pleasure to deal with

Very happy

Because the service from booking to service desk and other staff was 1st class

Good service nice people to do buisiness with

Work complete within predicted timeframe to requirements