Unfortunately the service advisor had no details of price agreed via BMW service offer Booked online at BMW website

A little hiccup with one of the tires which was losing 1 psi per day. Frankly it should have been fixed before taking the car over but duly fixed subsequently.

Very helpful and efficient

Staff at my local BMW dealer are friendly and efficient.

Pleasant staff and very convenient location for me personally.

Work carried out as arranged and completed on time with a clean car

Efficient and courteous service, clear explanation and loan car.

Greeted and seen quickly and loan car available immediately

Early appointment, work completed on time, friendly reception, clear MOT report, car returned in pristine condition.

The visit was a lot better than some of my previous visits. The mechanics remain good and the front desk 'customer service' has improved considerably. It is still not, however, up to the standard of when the garage was owned by Tice.

Courtesy and helpfulness of staff. Car collected and returned for me. Servicing well dome and checklist very thorough. Most helpful - thank you.

Helpful staff and car was ready when they said it would be

The work carried out was good.

The car was serviced and returned clean. Service at the desk was superb

Staff at Westerly make the experience easy.

If I go to westerly in Yeovil I get offered a drive and collection to where I work and return to collect my car. Strangely I never get this service at Dorchester

Very helpful and friendly service

With BMW wanting to keep my car all day for just a short service a courtesy car would have been a nice gesture, even if in the event we decided that we didn't really need it.

BMW Westerly always make sure that I am fitted in with my service and MOT appointments as soon as possible to suit me. I was very happy with my service experience.

Fault required 3 visits. 1st visit, part replaced without investigating cause and problem recurred. 2nd visit, incorrect diagnosis. 3rd visit finally resolved. Problem made worse by poor fitting of replacement part on 2nd visit.

Always a warm and friendly welcome.

Quick service and quiet atmosphere on the wait

Done the job well

Over the phone I was advised to allow 4 hours for the service.We had a curtesy car, dropped our car off at 10 am, returned at 3.30pm and it wasn't ready.We were told to go away for another 1 1/2 hours.Not made clear they could take all day. Expensive

Plastic seat runner trim broken whilst amp cap fitted on recall would like replaced.

The replacement wing mirror was completed efficiently and the hospitality was great.

Much, much improved from my experience last year!

Not good, my driver side headlight was replaced which caused a mark under the light cluster that Westerly tried to rectify but is still there. Also now both headlights have condensation after driving the car for any duration.

Multiple visits - ended up resolving the issue myself

Satisfied with my experience dealing with staff etc, not happy it needed a new gearbox before 30,000 miles & certainly not pleased about a Vauxhall mokka hire car that didn't fit my mobility scooter in the boot,

All well managed and efficient

Because they were efficient and reassured me. Unlike Marshall they don't know what they are doing, very unprofessional unlike Westerly which were a fine example of how a dealer should be.

The Service was completed as expected and car handed over clean with the computer updated

quick efficient service

My washer fluids were empty the week after the service. I would have thought this would be included in the service, especially as it was a full service...makes me wonder if anything else was missed.

MOT completed on time and with a useful report