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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Head of Business

Steve Batey

Sales Team Leader

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Matthew Barnes

Parts Support

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always a Professional Service with paperwork to see what has been carried out.

Service

Carried out effectively and efficiently.

Service

There were no issues so I was completely satisfied with the service experience I received at Westerly Dorchester.

Service

Service advisor was very knowledgable, extremely helpful and my problem was resolved efficiently.

Service

Always a good service, always completes on time, super friendly staff and a nice free drink.

Service

My recent MOT and subsequent guidance was appropriate, balanced and helpful.

Service

A good job done in less than the time specified

Service

Very good service

Service

Courteous efficient friendly and very helpful in fitting my time frame.

Service

No concerns at all. Excellent service from the helpful and friendly staff

Service

Friendly staff

Service

Appropriate service, well carried out.

Service

We prefer Dorchester to Yeovil which is more local to us, but generally more personal service

Service

Upgrade of software OK.

Service

All staff helpful and friendly and would definitely recommend them.

Service

All arrangements went to plan

Service

Good service and friendly staff. Easy to get to service centre and courtesy car was great.

Service

Great staff, very friendly and helpful.

Service

Pleasant and very helpful staff.

Service

Helpful and efficient with good customer service

Service

The Service Advisor: Caroline Penrose was extremely efficient, polite and helpful and could not have been a better ambassador for the Company.

Service

Fine efficient service.

Service

Was a quick and simple process and everyone was helpful and polite

Service

Everything done to top standard as I have come to expect from bmw.

Service

Scott is always pleasant and helpful. I like staff to get to know you and your requirements.

Service

Helpful staff

Service

All work carried out in within timescale stated

Service

Westerly are the exception in the BMW world, they give good service and honest support. BMW could learn a lot from Westerly.

Service

The vehicle is running very well indeed.

Service

Very efficient service and friendly helpful front of house staff

Service

They went the extra mile to find the vibration noise when cold. This was a very difficult fault to find and they provided courtesy car for a number of days to make sure they had resolved it

Service

Service department staff are very professional, courteous and helpful. Vehicle was ready for collection at agreed time and I have every confidence the work has been competently carried out.

Service

people behind the desk on the ball and polite

Service

Done within good time and were very helpful.

Service

Again no complaints

Service

Great customer service, the car was treated with great respect.

Service

Fast and easy repair

Service

Thourough examination of vehicle and detailed feedback

Service

No problems experienced. Given a full report.

Service

Kept well informed and great comms esp around online vehicle check

Service

Professional attitude and helpful.

Service

Easy to deal with.car booked in and serviced on time.

Service

Again a great team of customer service