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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
As above.
Everything was done on time with no fuss. Service centre staff were excellent
Pleasant, efficient & skilful
Very good service
Apart from the lack of a spare part, perfect service
For some reason, I hadn't been booked in on the system properly yet they still managed to service it and have it finished b y then ended of the day
It was done on time and presented well when I picked it up
Every thing completed on time
Everything taken care of, the whole process was easy.
Kept informed at every stage.
Completed quickly and reasonable cost
Staff knew of the prob and then sorted it
Prompt response.
Friendly, helpful garage.
Staff were friendly and I was kept informed of the work being carried out
Good reception procedure. Everything well completed. Highly efficient
Very good service
Everything went smoothly and efficiently
Service amazing
I was notified of a recall on my car. They dealt with it promptly and although there was an inconvenience having to take my car in there and lose it for the day it was a bonus to receive it back cleaned and sparkling!!
As question 1 response.
So efficient on administration and maintenance.
Professional and friendly service
Great service team.
Friendly customer service, good follow-up video and car washed
As Above
Always great service from the guys and girls at Dorchester BMW.
I was given clear information as to the procedure for the rectification for my cars problem and a time of completion, I was later informed by a text my car was ready for collection right on time. Excellent..
They were friendly and resolved the problems to the car within a few days.
A very efficient straightforward service with no problems.
Prompt, courteous and reliable service, by pleasant staff in what are difficult times for us all
Friendly professional staff and affordable prices
Always no issues
No pushy sales, offered advice, felt car was in good hands
Professional and friendly. Great attention to health and safety.
Always 1st class service
Good communication with me during service
Because nothing is to much trouble.
Excellent reception and feedback and car was valeted
Scott and the service team did a good job.