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It was easy to make a convenient booking for the required repair. The work was done to my complete satisfaction and my car was cleaned very well before it was returned to me.
We were contaacted by service dept when our car was reaching 10k and service was booked in. Service carried out on time with video and paper report. Car valeted too! wow
Did exactly what was required and also provided some recommendations/observations requiring attention in the near future. Excellent value for money.
Seamless service and my car got cleaned as well
Friendly and efficient.
Good efficient booking in at service reception, staff extremely polite.Car returned at the time indicated at the time of booking in.
Everything was fine in the end but service did have to be rebooked
Very friendly and helpful service. Everything went according to schedule.
The staff at westerly are always friendly and helpful
Job done well
The video on the service failed to download or play.
Friendly and helpful manner
All the staff at Westerly Dorchester are warm and friendly, they go out of there way to keep you informed as what is happening with your car .
Excellent customer service
Service staff were very helpful and informative throughout the service of my car. I would like to mention Faye in particular, who was extremely knowledgeable and considerate. She took the time to explain the service, thank you.
My car had it's first MOT and everything was explained in detail. I was emailed a video of the car which was unexpected. The car was valeted which was a nice surprise and thank you so much to the person who cleaned it
Nice staff and good service.
Very friendly, understand and excellent service
When ever I have had my car booked in for service or something else the service department are always ready for you when you arrive and the work is almost always completed in the time specified
Service was carried out in a timely manner and received notification when vehicle was ready.
Job done well and within time.
because they are very polite and helpful whereas they do the job well
Very good service, fitted me in at fairly short notice. Courteous and helpful staff.
Due to the way they treat their customers and the satisfaction I have knowing my car is being well looked after by professional people
The staff are always welcoming and helpful. I can get an appointment at only a few days notice for services and MOT. I feel my car is in safe hands and it even gets a wash thrown in!
Excellent service from Westerly Dorchester.
Its the personal touch! You would expect high standards of service from a BMW dealership, but at Dorchester, I feel more like a valued friend than I do a customer!
Professional and caring.
They had prepared the paperwork for my arrival so the handover was quick, they contacted me once the work was completed. On returning the car they explained what had been done.
Lovely people giving fantastic service.
The reason we attended was quickly identified put right and a correct part was ordered for the other reason.
Appointment when I wanted it and all work done in one go. My car is running very smoothly and remains a pleasure to drive. I appreciate the report which helps me to be certain in so far as anyone can be about a car, that there is nothing outstanding.
Friendly and superb service
Job done as requested in less time than expected. However, the video report showing no problems was a bit OTT.
Work completed exactly as requested and on time.
Over the years I have dealt with many dealers but Westerly Dorchester far exceed the expectations. The staff are friendly, proficient and always willing to answer questions and help. On every visit the standard gets higher and is just amazing
Service with a smile, and my car was completed early, returned spotless. Always a pleasure to be able to use dorchester bmw.
good facility but care did not get a car valet as achieved in other dealerships k
From the time I book my car in to the time I collect my car the advice and service I receive from the Service Advisors is exemplary.
service price was exactly as quoted; very helpful staff; hassle free resolution of warranty issues
They carried out necessary work with the minimum of fuss and carried out work at the time I was given.
Staff were fantastic
see above. useful video pointing degree of tyre wear
Service, especially at Westerly Dorchester, is always exceptional
the team was very helpful and the car was well looked after from start to finish
Excellent level of service as always
Everything was done & more
Westerly Dorchester have been my dealer for 15 years ,servicing and supplying BMWs throughout that time.I have never had a reason to complain and they always keep me briefed.
Arrived unannounced after being rammed in an accident nearby for check and temporary repairs. Service and support were outstanding.
Staff are polite and are confident in their job.When compared to merceded benz service BMW service far simpler,less is more.
wrong wing mirror led light ordered had to pick car up following day but had a courtesy car so no problem
Able to wait and relax while car being serviced.
Everything went according to plan and service was completed ahead of time.Courteous & helpful staff
Everything dealt with efficiently and on time
Car serviced, on the day, on time and on completion presented freshly washed!
From original enquiry to delivery all went very smoothly.
First Class Service all round.
Purchase and delivery went according to plan, all paperwork made easy.
Hannah at Westerley Dorchester is fantastic, this is my second purchase with Hannah as she gets the best deal possible.
Would have liked to order a new car to meet my personal preferences but delivery time was so long that I eventually accepted a deal on a showroom model.
We found Hannah extremely helpful and friendly with the purchase and delivery of our new car. Good technical knowledge, one of the best salesperson we have dealt with. Liked the personal service of this small extremely well run BMW Dealership.
The knowledge of the salesperson
'Extremely, absolutely completely satisfied' is what I would have chosen - had it been available on your list - please refer to Q3 below.