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ABOUT CENTRE

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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Bank Holiday Opening Hours

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Webb

Head of Business

Steve Batey

Business Manager

Matthew Guppy

Service Manager

Toby Hall

Sales Executive

Hannah Brown

Sales Executive

Nathan Cluett

BMW Product Genius

Phil Telling

Service Advisor

Frankie Thorne

Service Advisor

Ola Jankowska

Service Advisor

Damian Cordery

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was easy to make a convenient booking for the required repair. The work was done to my complete satisfaction and my car was cleaned very well before it was returned to me.

Service

We were contaacted by service dept when our car was reaching 10k and service was booked in. Service carried out on time with video and paper report. Car valeted too! wow

Service

Did exactly what was required and also provided some recommendations/observations requiring attention in the near future. Excellent value for money.

Service

Seamless service and my car got cleaned as well

Service

Friendly and efficient.

Service

Good efficient booking in at service reception, staff extremely polite.Car returned at the time indicated at the time of booking in.

Service

Everything was fine in the end but service did have to be rebooked

Service

Very friendly and helpful service. Everything went according to schedule.

Service

The staff at westerly are always friendly and helpful

Service

Job done well

Service

The video on the service failed to download or play.

Service

Friendly and helpful manner

Service

All the staff at Westerly Dorchester are warm and friendly, they go out of there way to keep you informed as what is happening with your car .

Service

Excellent customer service

Service

Service staff were very helpful and informative throughout the service of my car. I would like to mention Faye in particular, who was extremely knowledgeable and considerate. She took the time to explain the service, thank you.

Service

My car had it's first MOT and everything was explained in detail. I was emailed a video of the car which was unexpected. The car was valeted which was a nice surprise and thank you so much to the person who cleaned it

Service

Nice staff and good service.

Service

Very friendly, understand and excellent service

Service

Great service

Service

When ever I have had my car booked in for service or something else the service department are always ready for you when you arrive and the work is almost always completed in the time specified

Service

Service was carried out in a timely manner and received notification when vehicle was ready.

Service

Job done well and within time.

Service

because they are very polite and helpful whereas they do the job well

Service

Very good service, fitted me in at fairly short notice. Courteous and helpful staff.

Service

Due to the way they treat their customers and the satisfaction I have knowing my car is being well looked after by professional people

Service

The staff are always welcoming and helpful. I can get an appointment at only a few days notice for services and MOT. I feel my car is in safe hands and it even gets a wash thrown in!

Service

Excellent service from Westerly Dorchester.

Service

Its the personal touch! You would expect high standards of service from a BMW dealership, but at Dorchester, I feel more like a valued friend than I do a customer!

Service

Professional and caring.

Service

They had prepared the paperwork for my arrival so the handover was quick, they contacted me once the work was completed. On returning the car they explained what had been done.

Service

No compaints.

Service

Lovely people giving fantastic service.

Service

The reason we attended was quickly identified put right and a correct part was ordered for the other reason.

Service

Appointment when I wanted it and all work done in one go. My car is running very smoothly and remains a pleasure to drive. I appreciate the report which helps me to be certain in so far as anyone can be about a car, that there is nothing outstanding.

Service

Friendly and superb service

Service

Job done as requested in less time than expected. However, the video report showing no problems was a bit OTT.

Service

Work completed exactly as requested and on time.

Service

Over the years I have dealt with many dealers but Westerly Dorchester far exceed the expectations. The staff are friendly, proficient and always willing to answer questions and help. On every visit the standard gets higher and is just amazing

Service

Service with a smile, and my car was completed early, returned spotless. Always a pleasure to be able to use dorchester bmw.

Service

good facility but care did not get a car valet as achieved in other dealerships k

Service

From the time I book my car in to the time I collect my car the advice and service I receive from the Service Advisors is exemplary.

Service

service price was exactly as quoted; very helpful staff; hassle free resolution of warranty issues

Service

They carried out necessary work with the minimum of fuss and carried out work at the time I was given.

Service

Staff were fantastic

Service

see above. useful video pointing degree of tyre wear

Service

Service, especially at Westerly Dorchester, is always exceptional

Service

the team was very helpful and the car was well looked after from start to finish

Service

Excellent level of service as always

Service

Everything was done & more

Service

Westerly Dorchester have been my dealer for 15 years ,servicing and supplying BMWs throughout that time.I have never had a reason to complain and they always keep me briefed.

Service

Arrived unannounced after being rammed in an accident nearby for check and temporary repairs. Service and support were outstanding.

Service

Staff are polite and are confident in their job.When compared to merceded benz service BMW service far simpler,less is more.

Service

wrong wing mirror led light ordered had to pick car up following day but had a courtesy car so no problem

Service

Able to wait and relax while car being serviced.

Service

Everything went according to plan and service was completed ahead of time.Courteous & helpful staff

Service

Everything dealt with efficiently and on time

Service

Car serviced, on the day, on time and on completion presented freshly washed!

Service

From original enquiry to delivery all went very smoothly.

Sales

First Class Service all round.

Sales

Purchase and delivery went according to plan, all paperwork made easy.

Sales

Hannah at Westerley Dorchester is fantastic, this is my second purchase with Hannah as she gets the best deal possible.

Sales

Would have liked to order a new car to meet my personal preferences but delivery time was so long that I eventually accepted a deal on a showroom model.

Sales

We found Hannah extremely helpful and friendly with the purchase and delivery of our new car. Good technical knowledge, one of the best salesperson we have dealt with. Liked the personal service of this small extremely well run BMW Dealership.

Sales

Excellent service

Sales

The knowledge of the salesperson

Sales

'Extremely, absolutely completely satisfied' is what I would have chosen - had it been available on your list - please refer to Q3 below.