I've been coming here for three years in a row now, and Scott is fantastic - wouldn't let anyone else look after my car.

All straight forward and people pleasant

Westerly are my preferred dealer, no slimy sales people, they just get on with it at a reasonable price

Everything went smoothly.

The guys at Westerly Dorchester are the absolute best in the business. Friendly, always keep me in informed and always look after my car.

Generally very good service and support. I had an unfortunate incident when the courtesy car was not available (internal comms problem). I was very frustrated at the time but the manager ensured the courtesy car was available the following week.

Trouble free service appointment, pleasant staff, car washed and tidy, video update.

Always consistent and on time.

I only dealt with the service department. and they failed to keep me informed of progress. I had to contact THEM to find out what was happening.

It was done in the time allotted.

There was a problem with a courtesy car not being available, but the Aftersales Manager kindly solved the situation.

Friendly and knowledgeabe reception

there was no indication on the service record sheet that anyone had taken any notice of my particular investigation requests. I was told this was because it was considered to be part of the warranty.

Courteous, efficient and thorough.

Friendly welcoming staff

When we phoned to say the car was not working correctly, we were told it would be 10 days before they could look at it Luckily it was covered by BMW breakdown & they came out, they agreed there was a fault & I drove it to Westerly , Dorchester

Service was copletely satisfactory, car now drives like a BMSW again. Its a pitty that the estimated cost was incorrect, my bill being in excess of £400 while the estimate was just over £300.

I was not given a time for the service until I arrived at the dealership

Fed me coffee whilst I was able to work in the lounge area whilst the car was MOT'd

Scott in the service dept was helpful and professional at every stage

Westerly staff were courteous and efficient.

everything completed from mid-afternoon on as planned and convenient.

service light came on right after car had been in for recall (5 weeks). Dashcam connector was broken so this visit was to repair but car returned not fixed. Key fob battery warning came on as I left the garage so this was not even checked!!!

Good fast and competitive service

Loan car provided, car returned cleaned. Helpful on service desk

Repaired the fault FOC as under warranty. Scott even leant me his car to get home :-)

Westerly in Dorchester have been brilliant, I can only praise them, they embody the experience you expect from BMW.

I appreciate being advised of the progress the workshop is making with the scheduled tasks and being kept informed of the likely cost of the work being undertaken.

no feed back on progress of repair ,only found out what the situation was by me phoning several times and again to find out car was ready for collection.

Stewart was brilliant. I had a flat tyre & problems sorting it, but he responded very quickly & did the job as soon as he was able. Thank you for your top-class service! Mark Taylor

Did what I expected efficiently

I recently dropped my 840ci off to resolve a fault. The service department seemed unable to locate and fix the fault despite suggesting new batteries and fuel pump. I effectively lost faith in Westerley's service capability.

I can give you chapter and verse if you seriously want to know. I suspect this is just an automated "tick box" excuse for an appraisal. If you seriously follow up I shall be happy to give you a rational and balanced appraisal.

Did everything I required plus more.

See answer at 1.