Well managed turnaround in 1.5 hours
Car ready on time and all work completed. Welcomed by staff who are on top of their jobs.
This is the second service in a row that I have needed to return to the garage to have my service indicator in the car reset. I would have expected this to be an automatic part of the service by the technician.I was also not offered an apology.
Westerly Dorchester have always given good service.
Received 1st class service, very helpful and will definitely use again.
They are a friendly personalised dealer who attend to your needs on a personal level. They do what they say when they say and are reliable
Always use them , as do others in our office. No slimy salespeople, friendly and knowledgeable staff
No Problems, polite and courteous
If you want a full reason for this answer, you will have to allow more characters! Briefly - don't charge me for fuel for a courtesy car when it's a recall - your problem, not mine. Also make sure the service team know how long the repair will take
Very happy for an excellent job
New team - still bedding-in
Check-in was slow (only one person on the service desk; I had to wait) and I was told that the car would not be ready until 1300 (I'd arrived in good time for my 1000 booking). But standards recovered, the car was ready by 1130 and had been valeted.
Good explanations and friendly staff
Prompt and efficient service, and very helpful staff.
I havec dealt with the Dorchester Branch for many years and have found the staff there to be exceptional
Helpful staff, early booking, courtesy car
I choose to have my cars serviced at Westerley Dorchester rather than my nearest dealer in Surrey because the employees are so friendly, honest and reliable.
A very comprehensive report accompanied the service so very satisfied.
Not completely satisfied because £45 for 10litres of Ad-blue seems excessive
Westerly Dorchester have always provided first class service to me and my family.
Paige was really helpful and is obviously very efficient. Communication was excellent. Expected repair to be done under warranty. Really surprised to get a bill!Car service indicator not reset on mgt console.No mention of upcoming (first) MOT.
Timing and arrangements were excellent. I later pointed out in a letter to the manager that my wife's car supplier/servicer always cleaned her vehicle when servicing. I thought it would be nice to receive similar.I have not had a reply.
The service was undertaken quickly and efficiently together with the check on the vehicle
Nothing wrong with the service or advice received.
Felt not looked after as well as previously
Excellent quote, very flexible when my booking date had to be changed. Also, booked work actually didnt need doing (replacement brake discs) and they were honest enough to report that, not do the work and limit job to just brake fluid replacement.
Parts that were supposed to be fitted couldn't be because they were found to be damaged.
Did what was required and called me when my car was ready.
Completed within timeframe
I was pleased with the service provided. The staff were polite and friendly and the price was very reasonable.
Hannah and the team were helpful, straighforeard and easy to work with. The continued update on progress was helpful and the car was early!
Not enough time given to information technology systems.
nothing was too much trouble and we had the undivided attention of the saleman for several hours
Westerly Dorchester
Dorchester
