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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Nick Watts

Sales Executive

Lucy Malling

New Car and Motability Specialist

Lily Holder

Receptionist

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Luke Jolliffe

Parts Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly welcoming staff

Service

When we phoned to say the car was not working correctly, we were told it would be 10 days before they could look at it Luckily it was covered by BMW breakdown & they came out, they agreed there was a fault & I drove it to Westerly , Dorchester

Service

Service was copletely satisfactory, car now drives like a BMSW again. Its a pitty that the estimated cost was incorrect, my bill being in excess of £400 while the estimate was just over £300.

Service

I was not given a time for the service until I arrived at the dealership

Service

Fed me coffee whilst I was able to work in the lounge area whilst the car was MOT'd

Service

Westerly staff were courteous and efficient.

Service

Scott in the service dept was helpful and professional at every stage

Service

everything completed from mid-afternoon on as planned and convenient.

Service

service light came on right after car had been in for recall (5 weeks). Dashcam connector was broken so this visit was to repair but car returned not fixed. Key fob battery warning came on as I left the garage so this was not even checked!!!

Service

Good fast and competitive service

Service

Repaired the fault FOC as under warranty. Scott even leant me his car to get home :-)

Service

I appreciate being advised of the progress the workshop is making with the scheduled tasks and being kept informed of the likely cost of the work being undertaken.

Service

Loan car provided, car returned cleaned. Helpful on service desk

Service

Westerly in Dorchester have been brilliant, I can only praise them, they embody the experience you expect from BMW.

Service

Stewart was brilliant. I had a flat tyre & problems sorting it, but he responded very quickly & did the job as soon as he was able. Thank you for your top-class service! Mark Taylor

Service

no feed back on progress of repair ,only found out what the situation was by me phoning several times and again to find out car was ready for collection.

Service

Did what I expected efficiently

Service

I can give you chapter and verse if you seriously want to know. I suspect this is just an automated "tick box" excuse for an appraisal. If you seriously follow up I shall be happy to give you a rational and balanced appraisal.

Service

I recently dropped my 840ci off to resolve a fault. The service department seemed unable to locate and fix the fault despite suggesting new batteries and fuel pump. I effectively lost faith in Westerley's service capability.

Service

Did everything I required plus more.

Service

See answer at 1.

Service

Friendly and helpful service advisor

Service

Issue off replacing the hood catch that had gone was done in a timely manner

Service

Service was carried out quickly, effectively and courteously.

Service

Arrived for appointment to refit summer tyres to be told tyres not available. No attempt to contact me day before to postpone appointment. Issue concerns liaison between Dorchester and Yeovil. Doubled travel and time wasted.

Service

Easy to get an appointment. An excellent money saving offer on the service I had done. Good customer lounge now with excellent biscuits! And yes that does make a difference to how welcoming the showroom is! Refurbished loos are also very welcome.

Service

All problems sorted.

Service

Helpful staff

Service

Friendly efficient service both over telephone and in person.

Service

See my response to the previous question

Service

During the work on the car, the mechanic lost my locking wheel nut. but was replaced free of charge. The service representative Scott was very professional.

Service

All done while I waited only do what is needed at the time but every part of the car checked so you feel safe driving

Service

Same as above. There was no added value to having the battery replaced at BMW. Also, the quality aspect, e.g. "Get It Right First Time" was missing.

Service

Westerly go the extra mile to accommodate my requirements - but they cannot make up for design faults!