Service was carried out quickly, effectively and courteously.

Arrived for appointment to refit summer tyres to be told tyres not available. No attempt to contact me day before to postpone appointment. Issue concerns liaison between Dorchester and Yeovil. Doubled travel and time wasted.

Issue off replacing the hood catch that had gone was done in a timely manner

Easy to get an appointment. An excellent money saving offer on the service I had done. Good customer lounge now with excellent biscuits! And yes that does make a difference to how welcoming the showroom is! Refurbished loos are also very welcome.

Helpful staff

All problems sorted.

See my response to the previous question

Friendly efficient service both over telephone and in person.

During the work on the car, the mechanic lost my locking wheel nut. but was replaced free of charge. The service representative Scott was very professional.

All done while I waited only do what is needed at the time but every part of the car checked so you feel safe driving

Same as above. There was no added value to having the battery replaced at BMW. Also, the quality aspect, e.g. "Get It Right First Time" was missing.

Westerly go the extra mile to accommodate my requirements - but they cannot make up for design faults!

Great service and my car was cleaned very well.

Good communication

Helpful advice

End of warranty and MOT performed at low cost

Nothing else to add I was very satisfied.

Scott and the team were great. I only had a small scratch on the care but it was sorted out straight away.

Did the work ax agree, no fuss, even fixed a horn issue that was due to be replace - so very honest.

I was told there would be two parts and estimates for the repair work. The first was completed but the second was not estimated for. A week after an oil vacuum pump and rocker gasket cover had been replaced, the rocker cover was faulty and leaked oil

In addition to the above comments, I needed to ask someone to explain & clarify the 3

Friendly and professional with excellent customer service.

I have always found the service at Westerly to be excellent. Service staff are very helpful and accommodating.

helpful and polite staff

Westerly have been helpful in trying to resolve the problem.

Ready on time. Reliable health check.

Didn't clean boot of car

All good.

Service completed on time. Car was waiting for us when we returned

Micro filter hadn't been delivered had to return the next day for fitting. Windscreen wipers (ordered to be fitted during the service) hadn't arrived either so a third visit required. An extra 60 miles altogether. Then no record of service prepayment

Having purchased my car in November 2018 I decided to have front and rear dashcams fitted, this was done however three weeks later still not working properly I will soon be on my third all day trip hoping to get it fixed. NOT GOOD AT ALL.

Professional, frendly, caring!!

There is an issue with idrive shutting down which I had to pay to have diagnosed. I have inclusive service package etc