The reason for some dissatisfaction is that their work corrected the fault but I suspect did not cure the underlying problem. Not enough words left to describe what this is about.

Everything was checked

Confusion as to whether the car was to be left all day or not. worked out well in the end

The work on my car on time without delay.

Unnecessarily long waits to get hold of reception staff often requiring call back. This was very slow and required reminders

I have to return for a new wing mirror as the parts were on back order. For a safety recall I have to go to Yoevil.

Everyting worked perfectly from 1st phone call to return of vehicle

No issues with the work done or the pre and post service experience at westerly Dorchester

Almost perfect

Good Bmw service

Lack of commication as to work carried out Made to feel an inconvenience while waiting for return of vehicle Lack of professionalism Quite scruffy appearance

Staff were unable to explain the problem with my vehicle adequately - suspected warped front discs. No explanation as to how these substantial items might have warped but categoric denial of a manufacturing issue. Unable to tell which disc affected

Very satisfied, all staff were very polite and efficient. Everything explained well and clear

No problems at all

2 visits required, no courtesy car, 3 hours waiting, 2 hours driving, 560£ for 2 brake pads. No way.

because I was completely satisfied with the work and they cleaned my car.

Car returned in good order.

Everything was done as requested

No problems so far

Generally the service is excellent. Once I had a puncture way from home with my run fit tyre.It was pouring with rain and I rang Westerly to ask advice.Told "we don't sell tyres".Now this I accept but somehow it didn't seem very caring.

Good service, helpful and I always new the progress on the service.

Proffesional and completed work as quoted. Car always cleaned. Customer facing staff polite and courteous.

Everything done as instructed and car valeted

Good service received, my preferred dealership.

very flexible, quick turn around, friendly, professional

he team at Westerly BMW Dorchester are very professional and helpful

Honestly in 38 years never had such bad service, I will not use them again. Oil cap left off 2018, 2019 top bulkhead shroud not fitted correctly after brake fluid change.

Bmw Marshalls at Poole were clearly not interested and quoted 6 - 8 weeks to get the re-call job done. Westerly did the work in 3-4 days. Westerly gave us a high spec loan car and were very accommodating.

Wiper blade was not replaced - I forgot to ask for the front n/s wiper blade to be replaced as it was defective but thought the service should have picked the fault and rectified. Tyre tread depth not filled in. Incorrect registration date shown.

Asked for car to be ready for 1.30pm so that I could attend a meeting in Bridport which was scheduled for 2.00pm Waived at garage at 1.40pm car was ready but paperwork was not Had to wait almost 40 minutes before I could get away Missed meeting

Service broke oil filter casing and car off the road for a couple of days. Software update mucked up all of my pre-sets and Connected Drive still not working. Will have to go back.

Westerly continues to give exceptional personal service. Efficient and politeness and the advice given is, as I have said before, second to none.

Communication and approach from staff.

Personal attention to resolving a problem

Totally satisfied with each process. Wouldn't change anything.

again very efficient service car returned ultra quickly.

I have always had a good experience with the service, even down to the smallest details, which have improved, as time goes by.

I've been coming here for three years in a row now, and Scott is fantastic - wouldn't let anyone else look after my car.

All straight forward and people pleasant

Westerly are my preferred dealer, no slimy sales people, they just get on with it at a reasonable price

Everything went smoothly.

The guys at Westerly Dorchester are the absolute best in the business. Friendly, always keep me in informed and always look after my car.

Generally very good service and support. I had an unfortunate incident when the courtesy car was not available (internal comms problem). I was very frustrated at the time but the manager ensured the courtesy car was available the following week.

Trouble free service appointment, pleasant staff, car washed and tidy, video update.

Always consistent and on time.

I only dealt with the service department. and they failed to keep me informed of progress. I had to contact THEM to find out what was happening.