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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Bethany Bond

Reception

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Damien Cordery

Parts Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

George Kessock-Philip

BMW Senior Technicican

Richard Brown

BMW Master Technicican

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well managed turnaround in 1.5 hours

Service

Totally professional.

Service

Car ready on time and all work completed. Welcomed by staff who are on top of their jobs.

Service

This is the second service in a row that I have needed to return to the garage to have my service indicator in the car reset. I would have expected this to be an automatic part of the service by the technician.I was also not offered an apology.

Service

Excellent service

Service

Westerly Dorchester have always given good service.

Service

Received 1st class service, very helpful and will definitely use again.

Service

good communication

Service

They are a friendly personalised dealer who attend to your needs on a personal level. They do what they say when they say and are reliable

Service

Always use them , as do others in our office. No slimy salespeople, friendly and knowledgeable staff

Service

No Problems, polite and courteous

Service

If you want a full reason for this answer, you will have to allow more characters! Briefly - don't charge me for fuel for a courtesy car when it's a recall - your problem, not mine. Also make sure the service team know how long the repair will take

Service

Very happy for an excellent job

Service

New team - still bedding-in

Service

Check-in was slow (only one person on the service desk; I had to wait) and I was told that the car would not be ready until 1300 (I'd arrived in good time for my 1000 booking). But standards recovered, the car was ready by 1130 and had been valeted.

Service

Good explanations and friendly staff

Service

Prompt and efficient service, and very helpful staff.

Service

I havec dealt with the Dorchester Branch for many years and have found the staff there to be exceptional

Service

Timekeeping

Service

Helpful staff, early booking, courtesy car

Service

I choose to have my cars serviced at Westerley Dorchester rather than my nearest dealer in Surrey because the employees are so friendly, honest and reliable.

Service

A very comprehensive report accompanied the service so very satisfied.

Service

Not completely satisfied because £45 for 10litres of Ad-blue seems excessive

Service

Westerly Dorchester have always provided first class service to me and my family.

Service

No issues

Service

Paige was really helpful and is obviously very efficient. Communication was excellent. Expected repair to be done under warranty. Really surprised to get a bill!Car service indicator not reset on mgt console.No mention of upcoming (first) MOT.

Service

Timing and arrangements were excellent. I later pointed out in a letter to the manager that my wife's car supplier/servicer always cleaned her vehicle when servicing. I thought it would be nice to receive similar.I have not had a reply.

Service

The service was undertaken quickly and efficiently together with the check on the vehicle

Service

Prompt service

Service

Nothing wrong with the service or advice received.

Service

Felt not looked after as well as previously

Service

Good service

Service

Excellent quote, very flexible when my booking date had to be changed. Also, booked work actually didn’t need doing (replacement brake discs) and they were honest enough to report that, not do the work and limit job to just brake fluid replacement.

Service

See above

Service

Parts that were supposed to be fitted couldn't be because they were found to be damaged.

Service

Did what was required and called me when my car was ready.

Service

Completed within timeframe

Service

I was pleased with the service provided. The staff were polite and friendly and the price was very reasonable.

Service

Hannah and the team were helpful, straighforeard and easy to work with. The continued update on progress was helpful and the car was early!

Sales

Not enough time given to information technology systems.

Sales

nothing was too much trouble and we had the undivided attention of the saleman for several hours