Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Bethany Bond

Reception

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Damien Cordery

Parts Advisor

Jamie Clifford

Parts Advisor / Trade Pars Specialist

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

Richard Brown

BMW Master Technicican

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As well as the winter wheels changeover fixed a misaligned fog lamp

Service

It hasn't entirely been a 5-star experience & what I would have hoped for & expected from a quality brand dealership

Service

Excellent service

Service

helpful informative staff you feel you can trust

Service

Friendly staff. Excellent service received.

Service

Prompt, kept me informed on progress. Good front desk. Service appears to have been concluded satisfactorily.

Service

I had booked in 6 weeks in advance for a morning collection from my house. At 9am no-one turned up, I called in to discover my booking had no address or phone number registered.. I had booked the service over the phone. I had to drive in myself

Service

Booking car in on the day - no one available so had to wait.On collection car was handed back but had not been valeted I was told the valeted was rather busy! But I waited half an hour - the car had not been cleaned to the standard that I would expe

Service

Have used Westerly for a long time now and always very satisfied with the service they provide.

Service

Issue dealt with very quickly. Staff were extremely helpful.

Service

Met expectations

Service

This is the second review I've been asked for, and the second I've given.The summary breakdown of the service was given by a recorded message and no paper copy given. It was spoken too fast and in an unclear voice.

Service

The atmosphere felt good allowing for friendly , efficient service at all levels.

Service

Very efficient service

Service

Quick and easy

Service

As above.. Happy helpful friendly staff

Service

Once you get through on the phone all the staff are efficient enough, but they never call back if they take a message to pass on.

Service

Staff friendly and polite

Service

Not very organised during the renovations! seems no leadership or thought was in place

Service

Generally excellent. Helpful reminder call the day before. Wld have been nice to get the tyres changed at the same time.M

Service

Test on the car finished on time without delay. Staff very helpful and courteous.

Service

MOT and servicing efficiently carried out, with MOT deal last year VG. Not available this year. Pity!

Service

Met my needsClear explanations

Service

Good service.

Service

Efficient and polite perosonnel

Service

because it passed

Service

They are very good and cannot be faulted

Service

Efficient and courteous.

Service

The repair was carried out well with no problems

Service

Can’t find any negatives keep doing the good work your staff are a credit to you

Service

I would normally rate it as completely satisfied, but since the departure of Philip Telling, the service experience has suffered badly. My car was supposed to be ready to collect at 12 noon, but was not ready until 1pm. No apology or explanation .

Service

Courtesy car ready for use, kept me informed throughout

Service

Great customer service even though the site was undergoing major renovations and using portercabins

Service

Brake fluid change very reasonable and the car still stops ha ha

Service

As far as I know the service was done correctly. It was completed promptly

Service

Very helpful friendly professional staff, always go the extra mile.

Service

The immediate assistance was admirable.

Service

It was only an MOT test. I regret that it is no longer required to record actual resuts of critical measuements (eg tyres, emissions). Also, no effort made on this occasion to forsee imminent service needs (Oil change)

Service

Drivers mat very dusty / dirty on handover after service. Dirty marks on door cards and plastics below steering wheel.It was clear that protective paper mats are not being used and protective plastic seat cover was not evident either.

Service

As above, particularly as the scan provided more work and thus monies to the main dealer.

Service

Even whilst the building work being done, the staff are so accommodating, professional and courteous

Service

As above, from friendly, courteous staff.

Service

Completely satisfied by the service. See above Q1 answer.

Service

Warranty issues were pleasingly rectified, however, due to an ordering error and the wrong parts arriving the car was kept for a day longer. Centre caps fell out of new wheels on journey home. Dealer called twice. Dealer didn't return call.

Service

To bring my car in for 10.30 am and have to wait until 1pm seems a little excessive to me

Service

The service was completed on time. But they forgot to reset the car computer to reflect this so I had to go back.

Service

The service manager is still mediating between me and BMW UK so I cannot comment until the issue is resolved

Service

Took a while to source part for repair from BMW

Service

Everything fine.

Service

The staff were courteous, called me when my car was ready and had it waiting for me when I returned to the garage.

Service

Work completed well within the timescale given and car returned with comprehensive paperwork

Service

Becouse it was so good

Service

Car serviced on time, fully documented and handed back clean. This while the site is undergoing a major refurbishment