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Easy and slick
The oil leak problem I had has apparently been rectified and associated service work also completed well. The work took a few days while parts were sourced but I was kept fully updated on the progress of the job.
Efficient and kept in touch with progress of vehicle for pick up time. The car was fully valeted when collected which was a very welcome bonus to the service.
Just as required.
Because I am always satisfied with the quality of Westerly's service
Service was completed on time with comprehensive safety check report.
My car was in for a MOT and two new rear tyres. I was advised that my rear tyres were not in need of replacement, saving me money and personal time. I really appreciated the video sent to me explaining the depth of tread on the tyres and brake pads.
Polite efficient service car completed on time everything perfect
Friendly, professional at all times.
May I recommend an improvement point. Please CALL the customer when their car is ready for collection. Internet in Dorchester is patchy and I waited 4hrs in the cold/rain to pick up my car only to find it was ready two hours earlier due to no e-mail
Car was ready on time, all work completed to my satisfaction and a reasonable price
They make it simple and quick, just how you want it when you have things to do.
Fitted my car in at short notice.
I underestimated the time required for the MOT/Service which meant a longer wait than I anticipated. My fault entirely, but I decided that next time I would use a courtesy car. Was quite comfortable waiting however!
Good service, friendly staff and my issue was resolved
Work was completed punctually and as expected. No problems or issues.
Nothing to complain about!
As per previous survey
Excellent, friendly service.
The fact they were able to pick my car up and fix the issue without me having to take time out from work was great, really appreciated everything Ola did for me
Very pleasant staff and everything fully explained from start through to completion.
Personal flexible service
Work was carried out efficiently and the reception desk are polite and friendly and keep me updated.
Westerley are very friendly, helpful and accommodating especially if you have a specific requirement. your vehicle is always returned to you washed and having also had an health check.
Efficient and friendly service
Responsive, ease of booking, post service information
Service staff at Westerly Dorchester were excellent, fitting me in at short notice on two occasions. Work done on time and to a high standard. Friendly knowledgeable staff.
For the same reasons as stated above.
Staff were helpful and they went the extra mile to give the service I needed.
Always friendly and helpful. Recently stayed after hours when I had a problem with oil light. Excellent at keeping in touch - really exceptional! I was recently invited to Westerly for a winter check. The staff very friendly and professional.
Very helpful and prompt - provided courtesy car so I could keep working
I was informed work would take approx 1.30hrs.I therefore waited in the reception area for nearly 2hrs and asked the reception whether my car is finished,and to be told yes it was. Had I not asked I'm. not sure how long I would have waited.
Efficient and on time
Everything on time, explained well, and my concerns addressed
Car was cleaned and polished which was a lovely touch and an update report on my vehicle on the internet was greatly appreciated, I felt Westerly were going full out to give me the best Service experience possible, and indeed it was the best.
Customers are treated very courteously by all members of staff. Work is finished by the specified time. Nothing is too much trouble when a non-scheduled visit has to be made.
As above. The branch couldn't have been more helpful.
Good customer experience
Comments, as above
My recent service experience was very good and was ready when I expected to collect it
Extremely helpful and friendly Service Manager - goes the extra mile to make customer's life easy.
Fast response, did extra work at same time as routine service visit, and was cheaper than I expected
After the service , the car went into limp home mode, so I limped it to Westerly who loaned me a car without needing to pay the insurance excess waiver fee; they then mended the fault as soon as they could, without the car needing to be booked in.
They are always thorough and give a good service to their customers
Very welcoming and efficient reception desk. Finding that the car had been washed was an unexpected bonus.
See answer to Q1
Polite, on time, excellent service.
EFFICIENT ,FRIENDLY AND ALWAYS OFFERING GOOD ADVICE AND GOOD COFFEE! ALWAYS A PLEASURE TO VISIT
kept waiting be fore attention
Very welcoming staff
Westerly in Dorchester are fantastic . Hannah Brown sold me my car .I had not intended to change my car so soon. She understands customer service. Very happy
Excellent sales agent Toby who was totally helpful and listened to my requests and responded.
Sales staff kept me fully informed at all stages and provided a thorough briefing when I came to collect the car.
Dan did exactly what he said he would. Very efficient, friendly - couldnt ask for more.
Gave me time suitable for me
Westerly Dorchester sales staff always polite and helpful, never to pushy with hard sell tactics like some other dealerships.
Hannah Brown was polite, knowledgeable, friendly and did everything she could to ensure we got what we wanted at a price we were comfortable with.
Toby has always been really friendly and tried his hardest to meet my needs within my budget. I never felt rushed or pushed into a decision. Nathan (genius) also spent a long time running through everything.
We were not pressured in any direction. We were given honest and helpful advice on all subjects so we could make the right choices to suit our lifestyle and requirements in a car.
Toby the salesman was brilliant