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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication

Service

Helpful advice

Service

End of warranty and MOT performed at low cost

Service

Nothing else to add I was very satisfied.

Service

Did the work ax agree, no fuss, even fixed a horn issue that was due to be replace - so very honest.

Service

Scott and the team were great. I only had a small scratch on the care but it was sorted out straight away.

Service

I was told there would be two parts and estimates for the repair work. The first was completed but the second was not estimated for. A week after an oil vacuum pump and rocker gasket cover had been replaced, the rocker cover was faulty and leaked oil

Service

In addition to the above comments, I needed to ask someone to explain & clarify the 3

Service

Friendly and professional with excellent customer service.

Service

I have always found the service at Westerly to be excellent. Service staff are very helpful and accommodating.

Service

helpful and polite staff

Service

Westerly have been helpful in trying to resolve the problem.

Service

Ready on time. Reliable health check.

Service

Didn't clean boot of car

Service

All good.

Service

Service completed on time. Car was waiting for us when we returned

Service

Micro filter hadn't been delivered had to return the next day for fitting. Windscreen wipers (ordered to be fitted during the service) hadn't arrived either so a third visit required. An extra 60 miles altogether. Then no record of service prepayment

Service

Having purchased my car in November 2018 I decided to have front and rear dashcams fitted, this was done however three weeks later still not working properly I will soon be on my third all day trip hoping to get it fixed. NOT GOOD AT ALL.

Service

Professional, frendly, caring!!

Service

There is an issue with idrive shutting down which I had to pay to have diagnosed. I have inclusive service package etc

Service

left car overnight as couldn't get in in time to collect which was no trouble

Service

As with previous visit, a warm welcome and professional service.

Service

Westerly have given me excellent service. They are a smaller dealer and I chose to travel further than necessary in order to use them. They are friendly, easy to deal with and solved all the issues I had. No negatives at all !

Service

We felt that the service was very good

Service

Good service

Service

I believe that the service department have tried to get BMW to pay towards the fixing of the ongoing exhaust gas problems with my car and in the past they have been extremely helpful.

Service

They resolved a few issues, but the car is still not right, and on one of the other issues they replaced the wrong door lock actuator!

Service

It is difficult to rate a safety recall except that it is obviously a good thing that the company keeps on top of matters like this.

Service

No problems