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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Bethany Bond

Reception

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Damien Cordery

Parts Advisor

Jamie Clifford

Parts Advisor / Trade Pars Specialist

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

Richard Brown

BMW Master Technicican

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I believe that the service department have tried to get BMW to pay towards the fixing of the ongoing exhaust gas problems with my car and in the past they have been extremely helpful.

Service

They resolved a few issues, but the car is still not right, and on one of the other issues they replaced the wrong door lock actuator!

Service

It is difficult to rate a safety recall except that it is obviously a good thing that the company keeps on top of matters like this.

Service

No problems

Service

For the reasons above. However, staff were polite and the car was serviced promptly

Service

informed of tyre wear. tyre specialist 24hrs later informed that the tyres were in fact illegal and the extreme wear across the tread (5mm inside rears to bald on outside) on fronts as well was caused by camber and tracking being well out of alignmnt

Service

Ridiculously expensive

Service

Very courteous and staff were very helpful when I dropped the car off.

Service

Would have hoped to have been given shorter time from request for service to appointment even though this coincided with run up to Christmas/New Year break. I understood there may have been some issues with staff shortages.

Service

Staff are courteous and helpful a pleasure to deal with

Service

Very happy

Service

Good service nice people to do buisiness with

Service

Because the service from booking to service desk and other staff was 1st class

Service

Work complete within predicted timeframe to requirements

Service

Everything kept to time, no issues.

Service

Booking the service not good experience, completely the wrong attitude, towards arrogant, to customers. Mentioned this to a manager and position corrected. Service carried out satisfactorily.

Service

As above, excellent all round service

Service

as above

Service

As stated above, I always feel welcome and get a first class experience. The staff may change but the feel of Westerly stays the same.

Service

My vehicle required a MOT and full service and I was informed precisely what to expect and the amount of time my vehicle was needed for the work to be completed

Service

Courteous efficient service

Service

WORK CARRIED OUT EFFICIENTLY VERY IMPRESSED WITH VIDEO SENT TO ME RE MOT.

Service

Service assistant at the front desk was hurried, did not answer my questions fully or adequately. I do not know if the end of warranty checks were done as requested as not documented on service records and no mention of them on collecting the car.

Service

Brilliant, easy appointments, telephone notifications keeping me informed !!

Service

Job done well at reasonable price

Service

Delivered an excellent service as promised.

Service

Brake fluid changed as requested

Service

Everything from warm welcome to personable and friendly chat with salesman while waiting for the car to be finished......and it came back looking amazing re wash and valet !!! 5 Star service... fabulous coffee as well -couldn't ask for more.

Service

The recent refurbishment of the dealership has stripped away all the old friendly atmosphere which I remember. I sat in the showroom for 45 minutes waiting for my car and NOBODY bothered to approach me, even to ask me how I was or could they help.

Service

Polite staff and a speedy service

Service

Staff are a dream and communication is always to the point without any misunderstandings. The workshop personnel must not be taken for granted as they're the ones who get down and dirty!!! My thanks to everyone concerned.

Service

MOT was completed and brake fluid changed car washed and ready 1/2 hour before agreed time

Service

Not totally convinced everything was done