Westerly Dorchester Star Rating
Sales
10 comments from 23 reviews
Service
20 comments from 76 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"This was the first brake pad service they done on the new X and they did not have all the necessary parts. The warning light is still coming on as the rear sensor is still not fitted. They took twice as long to undertake the job than estimated"
"My first contact with the dealer and it was ok."
"Great service"
"It was excellent. It was collected on time and delivered back on time. I would have rather have had the local number on the website for Westerley Dorchester rather than the 0845 number."
"Excellent. It was at short notice and they sorted it out."
"Good reception. Dropped me back off at work and then dropped the car off once done before 1700."
"there has always been some mix up by the dealership in bookings before . this time the valet was not up to standard."
"The dealership is a little small."
"Reception staff are very helpful."
"They were very helpful and efficient."
"It was £50.00 for the diagnostic of the warning light, advised the wire would cost £150.00 to be replaced, on the journey home the light went off and the dealer still insisted the wire needed to be replaced."
"The BMW dealership in Dorchester have serviced my BMW since I moved in to the area. They are always polite and greet me by name. The estimates, while expensive, are normally accurate as are the time estimates for completion of the work."
"Curtious and helpful, windscreen wiper not in stock."
"Very happy with the service from there team"
"The service was very good apart from the mix up the parts"
"Good and very personal service, text confirmation when vehicle was ready for collection was excellent"
"Very flexible"
"Customer has scored a nil. First mot of BMW at Westerly Dorchester.Letter of complaint has been sent to officedue to additional charge made following MOT to diagnose problem. Having taken the car to another garage the MOT was different."
"Always attentive and thorough"
"Friendly and helpful staff who are knowledgeable and explained everything clearly"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The purchase experience was relaxed, car delivered to date and presented in immaculate condition"
"Very helpful and friendly, everything explained clearly and honestly."
"Despite having a dealer in walking distance I choose Dorchester is the outstanding service I get from Paul Winder"
"Disappointed that they tried to convince me that the finance deal was better than the APR"
"They were brilliant."
"Looked after me extremely well and kept me informed over delivery."
"Small and personal dealership that just suits me fine"
"The whole team at Westerly Dorchester are truly outstanding. From ordering the car to the final handover, nothing is too much trouble. Thanks to Julian Matt in sales and Phil in service who ensured everything was 100 ."
"I went to Dorchester having been badly let down by my usual BMW dealer. Julian Davies at Dorchester was extremely attentive and helpful from first contact to delivery. The Best sales exec. I have dealt with."
"Julian Davis was my sales executive, his attention to detail, friendly manner and willingness to secure the deal with sensible negotiation and advice on spec ing the car was so beneficial...thank you. I live in Kent, but I used Dorchester"