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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Bethany Bond

Reception

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Damien Cordery

Parts Advisor

Jamie Clifford

Parts Advisor / Trade Pars Specialist

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

George Kessock-Philip

BMW Senior Technicican

Richard Brown

BMW Master Technicican

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Met my needsClear explanations

Service

MOT and servicing efficiently carried out, with MOT deal last year VG. Not available this year. Pity!

Service

Good service.

Service

Efficient and polite perosonnel

Service

because it passed

Service

They are very good and cannot be faulted

Service

Efficient and courteous.

Service

Can’t find any negatives keep doing the good work your staff are a credit to you

Service

The repair was carried out well with no problems

Service

I would normally rate it as completely satisfied, but since the departure of Philip Telling, the service experience has suffered badly. My car was supposed to be ready to collect at 12 noon, but was not ready until 1pm. No apology or explanation .

Service

Courtesy car ready for use, kept me informed throughout

Service

Great customer service even though the site was undergoing major renovations and using portercabins

Service

As far as I know the service was done correctly. It was completed promptly

Service

Brake fluid change very reasonable and the car still stops ha ha

Service

The immediate assistance was admirable.

Service

Very helpful friendly professional staff, always go the extra mile.

Service

It was only an MOT test. I regret that it is no longer required to record actual resuts of critical measuements (eg tyres, emissions). Also, no effort made on this occasion to forsee imminent service needs (Oil change)

Service

Even whilst the building work being done, the staff are so accommodating, professional and courteous

Service

As above, particularly as the scan provided more work and thus monies to the main dealer.

Service

Drivers mat very dusty / dirty on handover after service. Dirty marks on door cards and plastics below steering wheel.It was clear that protective paper mats are not being used and protective plastic seat cover was not evident either.

Service

As above, from friendly, courteous staff.

Service

Warranty issues were pleasingly rectified, however, due to an ordering error and the wrong parts arriving the car was kept for a day longer. Centre caps fell out of new wheels on journey home. Dealer called twice. Dealer didn't return call.

Service

Completely satisfied by the service. See above Q1 answer.

Service

To bring my car in for 10.30 am and have to wait until 1pm seems a little excessive to me

Service

The service was completed on time. But they forgot to reset the car computer to reflect this so I had to go back.

Service

Took a while to source part for repair from BMW

Service

The service manager is still mediating between me and BMW UK so I cannot comment until the issue is resolved

Service

Everything fine.

Service

The staff were courteous, called me when my car was ready and had it waiting for me when I returned to the garage.

Service

Work completed well within the timescale given and car returned with comprehensive paperwork

Service

Becouse it was so good

Service

Car serviced on time, fully documented and handed back clean. This while the site is undergoing a major refurbishment

Service

Would have been higher but considered the service dear for work done.

Service

Fully satisfied with service, but I felt fobbed off about being told that the loud click in one of the front breaks is normal.

Service

Complete professional service

Service

Usual efficiency of the staff

Service

Westerly dorchester are always very attentive

Service

Good experience despite the current restrictions on site at Dorchester. Competent and friendly staff. SatNav update done at only the cost of a USB memory stick.Found minor new engine component fitted without mention or explanation.

Service

Quickly done

Service

Always first class greeting at the reception. Nothing is to much trouble.

Service

Service completedto time very hassle frre