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Delivered an excellent service as promised.
The recent refurbishment of the dealership has stripped away all the old friendly atmosphere which I remember. I sat in the showroom for 45 minutes waiting for my car and NOBODY bothered to approach me, even to ask me how I was or could they help.
Everything from warm welcome to personable and friendly chat with salesman while waiting for the car to be finished......and it came back looking amazing re wash and valet !!! 5 Star service... fabulous coffee as well -couldn't ask for more.
Brake fluid changed as requested
Polite staff and a speedy service
Very Good, picked up an dropped off at home, and cleaned
Not totally convinced everything was done
Staff are a dream and communication is always to the point without any misunderstandings. The workshop personnel must not be taken for granted as they're the ones who get down and dirty!!! My thanks to everyone concerned.
MOT was completed and brake fluid changed car washed and ready 1/2 hour before agreed time
As mentioned above we have only dealt with Westerly Dorchester over the last 13 years and every time we have never been let down and very satisfied with any work carried out.
Friendly people and swift sevice
Appears to have sorted the problem and told to come back if there is any recurrence.
Late completing mot and then a tyre failure which could not be replaced on site
Completed in the time stated
Fast, efficient and polite service from all the staff that I came into contact with. The two recall items were completed and the car was ready for collection earlier than expected.
They fulfilled all their obligations courteously snd promptly.
Great personal service, flexible and customer-focused.
I had no issues and the experience was trouble free
Courteous and friendly staff
As well as the winter wheels changeover fixed a misaligned fog lamp
It hasn't entirely been a 5-star experience & what I would have hoped for & expected from a quality brand dealership
Friendly staff. Excellent service received.
helpful informative staff you feel you can trust
I had booked in 6 weeks in advance for a morning collection from my house. At 9am no-one turned up, I called in to discover my booking had no address or phone number registered.. I had booked the service over the phone. I had to drive in myself
Prompt, kept me informed on progress. Good front desk. Service appears to have been concluded satisfactorily.
Have used Westerly for a long time now and always very satisfied with the service they provide.
Issue dealt with very quickly. Staff were extremely helpful.
This is the second review I've been asked for, and the second I've given.The summary breakdown of the service was given by a recorded message and no paper copy given. It was spoken too fast and in an unclear voice.
Booking car in on the day - no one available so had to wait.On collection car was handed back but had not been valeted I was told the valeted was rather busy! But I waited half an hour - the car had not been cleaned to the standard that I would expe
The atmosphere felt good allowing for friendly , efficient service at all levels.
Very efficient service
Quick and easy
As above.. Happy helpful friendly staff
Once you get through on the phone all the staff are efficient enough, but they never call back if they take a message to pass on.
Staff friendly and polite
Not very organised during the renovations! seems no leadership or thought was in place
Generally excellent. Helpful reminder call the day before. Wld have been nice to get the tyres changed at the same time.M
Test on the car finished on time without delay. Staff very helpful and courteous.
MOT and servicing efficiently carried out, with MOT deal last year VG. Not available this year. Pity!
Met my needsClear explanations
Efficient and polite perosonnel
because it passed
They are very good and cannot be faulted
Efficient and courteous.
The repair was carried out well with no problems
I would normally rate it as completely satisfied, but since the departure of Philip Telling, the service experience has suffered badly. My car was supposed to be ready to collect at 12 noon, but was not ready until 1pm. No apology or explanation .
Cant find any negatives keep doing the good work your staff are a credit to you
Courtesy car ready for use, kept me informed throughout
Great customer service even though the site was undergoing major renovations and using portercabins
Brake fluid change very reasonable and the car still stops ha ha
As far as I know the service was done correctly. It was completed promptly
The immediate assistance was admirable.
Very helpful friendly professional staff, always go the extra mile.
It was only an MOT test. I regret that it is no longer required to record actual resuts of critical measuements (eg tyres, emissions). Also, no effort made on this occasion to forsee imminent service needs (Oil change)
Even whilst the building work being done, the staff are so accommodating, professional and courteous
Drivers mat very dusty / dirty on handover after service. Dirty marks on door cards and plastics below steering wheel.It was clear that protective paper mats are not being used and protective plastic seat cover was not evident either.
As above, particularly as the scan provided more work and thus monies to the main dealer.
As above, from friendly, courteous staff.
To bring my car in for 10.30 am and have to wait until 1pm seems a little excessive to me
Completely satisfied by the service. See above Q1 answer.
Warranty issues were pleasingly rectified, however, due to an ordering error and the wrong parts arriving the car was kept for a day longer. Centre caps fell out of new wheels on journey home. Dealer called twice. Dealer didn't return call.