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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Bethany Bond

Reception

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Damien Cordery

Parts Advisor

Jamie Clifford

Parts Advisor / Trade Pars Specialist

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

Richard Brown

BMW Master Technicican

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Delivered an excellent service as promised.

Service

The recent refurbishment of the dealership has stripped away all the old friendly atmosphere which I remember. I sat in the showroom for 45 minutes waiting for my car and NOBODY bothered to approach me, even to ask me how I was or could they help.

Service

Everything from warm welcome to personable and friendly chat with salesman while waiting for the car to be finished......and it came back looking amazing re wash and valet !!! 5 Star service... fabulous coffee as well -couldn't ask for more.

Service

Brake fluid changed as requested

Service

Polite staff and a speedy service

Service

Very Good, picked up an dropped off at home, and cleaned

Service

Not totally convinced everything was done

Service

Staff are a dream and communication is always to the point without any misunderstandings. The workshop personnel must not be taken for granted as they're the ones who get down and dirty!!! My thanks to everyone concerned.

Service

MOT was completed and brake fluid changed car washed and ready 1/2 hour before agreed time

Service

As mentioned above we have only dealt with Westerly Dorchester over the last 13 years and every time we have never been let down and very satisfied with any work carried out.

Service

Friendly people and swift sevice

Service

Appears to have sorted the problem and told to come back if there is any recurrence.

Service

Late completing mot and then a tyre failure which could not be replaced on site

Service

Completed in the time stated

Service

Fast, efficient and polite service from all the staff that I came into contact with. The two recall items were completed and the car was ready for collection earlier than expected.

Service

They fulfilled all their obligations courteously snd promptly.

Service

Great personal service, flexible and customer-focused.

Service

I had no issues and the experience was trouble free

Service

Courteous and friendly staff

Service

As well as the winter wheels changeover fixed a misaligned fog lamp

Service

It hasn't entirely been a 5-star experience & what I would have hoped for & expected from a quality brand dealership

Service

Excellent service

Service

Friendly staff. Excellent service received.

Service

helpful informative staff you feel you can trust

Service

I had booked in 6 weeks in advance for a morning collection from my house. At 9am no-one turned up, I called in to discover my booking had no address or phone number registered.. I had booked the service over the phone. I had to drive in myself

Service

Prompt, kept me informed on progress. Good front desk. Service appears to have been concluded satisfactorily.

Service

Have used Westerly for a long time now and always very satisfied with the service they provide.

Service

Issue dealt with very quickly. Staff were extremely helpful.

Service

This is the second review I've been asked for, and the second I've given.The summary breakdown of the service was given by a recorded message and no paper copy given. It was spoken too fast and in an unclear voice.

Service

Booking car in on the day - no one available so had to wait.On collection car was handed back but had not been valeted I was told the valeted was rather busy! But I waited half an hour - the car had not been cleaned to the standard that I would expe

Service

Met expectations

Service

The atmosphere felt good allowing for friendly , efficient service at all levels.

Service

Very efficient service

Service

Quick and easy

Service

As above.. Happy helpful friendly staff

Service

Once you get through on the phone all the staff are efficient enough, but they never call back if they take a message to pass on.

Service

Staff friendly and polite

Service

Not very organised during the renovations! seems no leadership or thought was in place

Service

Generally excellent. Helpful reminder call the day before. Wld have been nice to get the tyres changed at the same time.M

Service

Test on the car finished on time without delay. Staff very helpful and courteous.

Service

MOT and servicing efficiently carried out, with MOT deal last year VG. Not available this year. Pity!

Service

Met my needsClear explanations

Service

Good service.

Service

Efficient and polite perosonnel

Service

because it passed

Service

They are very good and cannot be faulted

Service

Efficient and courteous.

Service

The repair was carried out well with no problems

Service

I would normally rate it as completely satisfied, but since the departure of Philip Telling, the service experience has suffered badly. My car was supposed to be ready to collect at 12 noon, but was not ready until 1pm. No apology or explanation .

Service

Can’t find any negatives keep doing the good work your staff are a credit to you

Service

Courtesy car ready for use, kept me informed throughout

Service

Great customer service even though the site was undergoing major renovations and using portercabins

Service

Brake fluid change very reasonable and the car still stops ha ha

Service

As far as I know the service was done correctly. It was completed promptly

Service

The immediate assistance was admirable.

Service

Very helpful friendly professional staff, always go the extra mile.

Service

It was only an MOT test. I regret that it is no longer required to record actual resuts of critical measuements (eg tyres, emissions). Also, no effort made on this occasion to forsee imminent service needs (Oil change)

Service

Even whilst the building work being done, the staff are so accommodating, professional and courteous

Service

Drivers mat very dusty / dirty on handover after service. Dirty marks on door cards and plastics below steering wheel.It was clear that protective paper mats are not being used and protective plastic seat cover was not evident either.

Service

As above, particularly as the scan provided more work and thus monies to the main dealer.

Service

As above, from friendly, courteous staff.

Service

To bring my car in for 10.30 am and have to wait until 1pm seems a little excessive to me

Service

Completely satisfied by the service. See above Q1 answer.

Service

Warranty issues were pleasingly rectified, however, due to an ordering error and the wrong parts arriving the car was kept for a day longer. Centre caps fell out of new wheels on journey home. Dealer called twice. Dealer didn't return call.