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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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BMW i8 Roadster

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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Bank Holiday Opening Hours

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Webb

Head of Business

Steve Batey

Business Manager

Matthew Guppy

Service Manager

Hannah Brown

Sales Executive

Nathan Cluett

Sales Executive

Damian Cordery

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Westerly Dorchester have always given good service.

Service

Received 1st class service, very helpful and will definitely use again.

Service

good communication

Service

They are a friendly personalised dealer who attend to your needs on a personal level. They do what they say when they say and are reliable

Service

Always use them , as do others in our office. No slimy salespeople, friendly and knowledgeable staff

Service

No Problems, polite and courteous

Service

If you want a full reason for this answer, you will have to allow more characters! Briefly - don't charge me for fuel for a courtesy car when it's a recall - your problem, not mine. Also make sure the service team know how long the repair will take

Service

Very happy for an excellent job

Service

New team - still bedding-in

Service

Check-in was slow (only one person on the service desk; I had to wait) and I was told that the car would not be ready until 1300 (I'd arrived in good time for my 1000 booking). But standards recovered, the car was ready by 1130 and had been valeted.

Service

Good explanations and friendly staff

Service

Prompt and efficient service, and very helpful staff.

Service

I havec dealt with the Dorchester Branch for many years and have found the staff there to be exceptional

Service

Timekeeping

Service

Helpful staff, early booking, courtesy car

Service

I choose to have my cars serviced at Westerley Dorchester rather than my nearest dealer in Surrey because the employees are so friendly, honest and reliable.

Service

Not completely satisfied because £45 for 10litres of Ad-blue seems excessive

Service

A very comprehensive report accompanied the service so very satisfied.

Service

Westerly Dorchester have always provided first class service to me and my family.

Service

No issues

Service

Timing and arrangements were excellent. I later pointed out in a letter to the manager that my wife's car supplier/servicer always cleaned her vehicle when servicing. I thought it would be nice to receive similar.I have not had a reply.

Service

Paige was really helpful and is obviously very efficient. Communication was excellent. Expected repair to be done under warranty. Really surprised to get a bill!Car service indicator not reset on mgt console.No mention of upcoming (first) MOT.

Service

The service was undertaken quickly and efficiently together with the check on the vehicle

Service

Prompt service

Service

Nothing wrong with the service or advice received.

Service

Felt not looked after as well as previously

Service

Excellent quote, very flexible when my booking date had to be changed. Also, booked work actually didn’t need doing (replacement brake discs) and they were honest enough to report that, not do the work and limit job to just brake fluid replacement.

Service

Good service

Service

See above

Service

Parts that were supposed to be fitted couldn't be because they were found to be damaged.

Service

Did what was required and called me when my car was ready.

Service

Completed within timeframe

Service

I was pleased with the service provided. The staff were polite and friendly and the price was very reasonable.

Service

The car service was great, though I felt that given the fact that the car was in for a full service and MOT, that the slight faulty horn should have been repaired as part of the service pack.

Service

We were contaacted by service dept when our car was reaching 10k and service was booked in. Service carried out on time with video and paper report. Car valeted too! wow

Service

It was easy to make a convenient booking for the required repair. The work was done to my complete satisfaction and my car was cleaned very well before it was returned to me.

Service

Did exactly what was required and also provided some recommendations/observations requiring attention in the near future. Excellent value for money.

Service

Seamless service and my car got cleaned as well

Service

Friendly and efficient.

Service

Good efficient booking in at service reception, staff extremely polite.Car returned at the time indicated at the time of booking in.

Service

Very friendly and helpful service. Everything went according to schedule.

Service

Everything was fine in the end but service did have to be rebooked

Service

The staff at westerly are always friendly and helpful

Service

Job done well

Service

The video on the service failed to download or play.

Service

Friendly and helpful manner

Service

All the staff at Westerly Dorchester are warm and friendly, they go out of there way to keep you informed as what is happening with your car .

Service

Hannah and the team were helpful, straighforeard and easy to work with. The continued update on progress was helpful and the car was early!

Sales

Not enough time given to information technology systems.

Sales

nothing was too much trouble and we had the undivided attention of the saleman for several hours

Sales

There were no issues or stresses at all.

Sales

From original enquiry to delivery all went very smoothly.

Sales

First Class Service all round.

Sales

Purchase and delivery went according to plan, all paperwork made easy.

Sales

Hannah at Westerley Dorchester is fantastic, this is my second purchase with Hannah as she gets the best deal possible.