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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Bank Holiday Opening Hours

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BMW i3 Service Inclusive

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Webb

Head of Business

Steve Batey

Business Manager

Matthew Guppy

Service Manager

Tom Wilmore

Local Business Development Manager

Toby Hall

Sales Executive

Hannah Brown

Sales Executive

Nathan Cluett

BMW Product Genius

Phil Telling

Service Advisor

Ola Jankowska

Service Advisor

Damian Cordery

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast response, did extra work at same time as routine service visit, and was cheaper than I expected

Service

After the service , the car went into limp home mode, so I limped it to Westerly who loaned me a car without needing to pay the insurance excess waiver fee; they then mended the fault as soon as they could, without the car needing to be booked in.

Service

They are always thorough and give a good service to their customers

Service

See answer to Q1

Service

Very welcoming and efficient reception desk. Finding that the car had been washed was an unexpected bonus.

Service

Polite, on time, excellent service.

Service

EFFICIENT ,FRIENDLY AND ALWAYS OFFERING GOOD ADVICE AND GOOD COFFEE! ALWAYS A PLEASURE TO VISIT

Service

kept waiting be fore attention

Service

Very welcoming staff

Service

They were all lovely & completed my service & window repair to complete satisfaction.

Service

Westerly Dorchester understand customer care 100%

Service

The work carried out was as stated

Service

No problems at all, service was well up to your usual standard.

Service

Service good

Service

Repair of small believed delivery fault under warranty disallowed but otherwise usual excellent service.

Service

We have no complaints at all with the service we received

Service

They met all of my needs and went above and beyond.

Service

Highly professional; I was taken aback by the video message from the garage floor showing my tyres being checked.I have never received this attention to detail before when servicing my car.

Service

A no problem experience!

Service

But they should not be put in a position to arrange for the warranty work to be completed

Service

Car going really well and the service department go above and beyond in that they check things like tyre pressures for customers when not in the schedule. This is a little thing but does make me feel that the staff care about customers.

Service

My car was serviced while i waited,very efficient service Dept.

Service

Did not have to wait to long

Service

Service completed in less time than estimate given.

Service

We only dropped the car in to have the CPU codes read to help diagnose a fault and the car was given back to us cleaned! Great service.We were also given advisory notes on some other parts of the car that would need replacing soon. Very helpful.

Service

Quick in and out no fuss.

Service

Service advisor Phil Telling was knowledgeable and very helpful. Dealership is more personal and gave the impression they took more care.I travelled 25 miles to this dealership rather than use my local dealership who do not inspire confidence

Service

As written above plus the fact that they work to a fairly strict timetable so I know that unless something unforeseen is found my car will be ready when promised.

Service

Everything was done as agreed, not sure if my tire pressures were checked though

Service

Friendly, courteous and helpful staff

Service

As above

Service

dropped my car off at the agreed time, confirmed it would be with them for approx 3 hours, and arranged to be texted when ready, went for a wander around the town, i was texted about 2.5 hours later to say car was ready for collection.

Service

Quick turn around and friendly team

Service

able to wait in comfort at Westerley while service was done

Service

Problems diagnosed promptly. Required work programmed quickly, in <5 days. Work conducted as promised, on time and to cost.

Service

I couldn't expect more from Westerley; they collected the car, completed the service, cleaned the car inside and out, then delivered the car to my home. I also received a video of the service! 10/10.

Service

treated very well with the team very helpful

Service

Reception ready before official opening hours to receive vehicle and completed at the time advised ready for collection

Service

As good a service from the garage as l could expect

Service

Very pleasant staff and car loaned while service took place. Surprised how quickly car was ready (2 hours less than time I was told!)

Service

Apart from the price of engine oil. Could I supply my own oil on the next service I did feel slightly ripped off by the price.

Service

Westerly Dorchester were almost perfect, but I find your computer generated communication annoying. I was surprised that my tyres had not been inflated to the prescribed levels - they showed small differences.

Service

Great service

Service

No issues and clear communications as ever. Work completed on time. Car cleaned beautifully afterwards

Service

Friendly staff, ease of making the necessary appointment. Loan vehicle of a good standard and no problems.

Service

The service team could not have been more helpful. Particular mention must be made of Mr Phil Telling ( Service advisor, Westerley, Dorchester) who was excellent.

Service

As above, extremely helpful and professional staff. Easy to get to and all done efficiently and on time.

Service

They did everything they said they would.

Service

as above good service , friendly staff

Service

Staff were very helpful and the service was carried out efficiently and on time

Service

As above Always a delight to visit the service department. Excellent customer service.

Service

Service team were again very friendly, helpful with good communication pre and post service.

Service

very accommodating, courtesy car is very appreciative!

Service

Very efficient throughout the process - from booking in to completion of the work.

Service

The MOT test on my car was completed within the allotted time and the car was very well cleaned.

Service

Car returned clean, problem fixed

Service

Right from the start booking in a service, MOT, warranty check, too collecting the car very quick and efficient.

Service

Toby has always been really friendly and tried his hardest to meet my needs within my budget. I never felt rushed or pushed into a decision. Nathan (genius) also spent a long time running through everything.

Sales

We were not pressured in any direction. We were given honest and helpful advice on all subjects so we could make the right choices to suit our lifestyle and requirements in a car.

Sales

Toby the salesman was brilliant

Sales

Completely satisfied. The service from my initial query to the delivery of the car was excellent.

Sales

The whole process was made easy

Sales

This is the second car Hannah(Westerly Dorchester ) has sold me , she is so thorough spending time to go over every option without pressurising into purchase

Sales

The process was very smooth; we reached a deal we just couldn't turn down. Very impressed

Sales

They took there time explaining everything & I was very happy with all there answers to my questions