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ABOUT CENTRE

Find out more about what we do and our team.

Meet the team

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Jason Salmon

Site Manager

Steve Batey

Sales Manager

Stuart Pomeroy

Aftersales Manager

Paul Rogers

Sales Executive

Jonathan Woodley

Sales Executive

Paige Legg

Service Advisor

Poppy Siebert

Service Advisor

Scott Twaddle

Service Advisor

Jasmin Grayson

Workshop Apprentice

Martin Holmes

BMW Technician

Richard Morris

Vehicle Preparation

Michael Morris

Vehicle Preparation

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good fast and competitive service

Service

I appreciate being advised of the progress the workshop is making with the scheduled tasks and being kept informed of the likely cost of the work being undertaken.

Service

Westerly in Dorchester have been brilliant, I can only praise them, they embody the experience you expect from BMW.

Service

Loan car provided, car returned cleaned. Helpful on service desk

Service

Repaired the fault FOC as under warranty. Scott even leant me his car to get home :-)

Service

no feed back on progress of repair ,only found out what the situation was by me phoning several times and again to find out car was ready for collection.

Service

Stewart was brilliant. I had a flat tyre & problems sorting it, but he responded very quickly & did the job as soon as he was able. Thank you for your top-class service! Mark Taylor

Service

Did what I expected efficiently

Service

I can give you chapter and verse if you seriously want to know. I suspect this is just an automated "tick box" excuse for an appraisal. If you seriously follow up I shall be happy to give you a rational and balanced appraisal.

Service

I recently dropped my 840ci off to resolve a fault. The service department seemed unable to locate and fix the fault despite suggesting new batteries and fuel pump. I effectively lost faith in Westerley's service capability.

Service

Did everything I required plus more.

Service

See answer at 1.

Service

Friendly and helpful service advisor

Service

Issue off replacing the hood catch that had gone was done in a timely manner

Service

Service was carried out quickly, effectively and courteously.

Service

Arrived for appointment to refit summer tyres to be told tyres not available. No attempt to contact me day before to postpone appointment. Issue concerns liaison between Dorchester and Yeovil. Doubled travel and time wasted.

Service

Easy to get an appointment. An excellent money saving offer on the service I had done. Good customer lounge now with excellent biscuits! And yes that does make a difference to how welcoming the showroom is! Refurbished loos are also very welcome.

Service

Helpful staff

Service

All problems sorted.

Service

See my response to the previous question

Service

Friendly efficient service both over telephone and in person.

Service

During the work on the car, the mechanic lost my locking wheel nut. but was replaced free of charge. The service representative Scott was very professional.

Service

All done while I waited only do what is needed at the time but every part of the car checked so you feel safe driving

Service

Same as above. There was no added value to having the battery replaced at BMW. Also, the quality aspect, e.g. "Get It Right First Time" was missing.

Service

Westerly go the extra mile to accommodate my requirements - but they cannot make up for design faults!

Service

Great service and my car was cleaned very well.

Service

Good communication

Service

Helpful advice

Service

End of warranty and MOT performed at low cost

Service

Nothing else to add I was very satisfied.

Service

Did the work ax agree, no fuss, even fixed a horn issue that was due to be replace - so very honest.

Service

Scott and the team were great. I only had a small scratch on the care but it was sorted out straight away.

Service

I was told there would be two parts and estimates for the repair work. The first was completed but the second was not estimated for. A week after an oil vacuum pump and rocker gasket cover had been replaced, the rocker cover was faulty and leaked oil

Service

In addition to the above comments, I needed to ask someone to explain & clarify the 3

Service

Friendly and professional with excellent customer service.

Service

I have always found the service at Westerly to be excellent. Service staff are very helpful and accommodating.

Service

helpful and polite staff