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because they are very polite and helpful whereas they do the job well
Very good service, fitted me in at fairly short notice. Courteous and helpful staff.
The staff are always welcoming and helpful. I can get an appointment at only a few days notice for services and MOT. I feel my car is in safe hands and it even gets a wash thrown in!
Due to the way they treat their customers and the satisfaction I have knowing my car is being well looked after by professional people
Excellent service from Westerly Dorchester.
Its the personal touch! You would expect high standards of service from a BMW dealership, but at Dorchester, I feel more like a valued friend than I do a customer!
Professional and caring.
They had prepared the paperwork for my arrival so the handover was quick, they contacted me once the work was completed. On returning the car they explained what had been done.
Lovely people giving fantastic service.
The reason we attended was quickly identified put right and a correct part was ordered for the other reason.
Appointment when I wanted it and all work done in one go. My car is running very smoothly and remains a pleasure to drive. I appreciate the report which helps me to be certain in so far as anyone can be about a car, that there is nothing outstanding.
Friendly and superb service
Job done as requested in less time than expected. However, the video report showing no problems was a bit OTT.
Work completed exactly as requested and on time.
Over the years I have dealt with many dealers but Westerly Dorchester far exceed the expectations. The staff are friendly, proficient and always willing to answer questions and help. On every visit the standard gets higher and is just amazing
Service with a smile, and my car was completed early, returned spotless. Always a pleasure to be able to use dorchester bmw.
good facility but care did not get a car valet as achieved in other dealerships k
service price was exactly as quoted; very helpful staff; hassle free resolution of warranty issues
From the time I book my car in to the time I collect my car the advice and service I receive from the Service Advisors is exemplary.
They carried out necessary work with the minimum of fuss and carried out work at the time I was given.
Staff were fantastic
see above. useful video pointing degree of tyre wear
Service, especially at Westerly Dorchester, is always exceptional
the team was very helpful and the car was well looked after from start to finish
Excellent level of service as always
Westerly Dorchester have been my dealer for 15 years ,servicing and supplying BMWs throughout that time.I have never had a reason to complain and they always keep me briefed.
Arrived unannounced after being rammed in an accident nearby for check and temporary repairs. Service and support were outstanding.
Everything was done & more
Staff are polite and are confident in their job.When compared to merceded benz service BMW service far simpler,less is more.
wrong wing mirror led light ordered had to pick car up following day but had a courtesy car so no problem
Able to wait and relax while car being serviced.
Everything went according to plan and service was completed ahead of time.Courteous & helpful staff
Car serviced, on the day, on time and on completion presented freshly washed!
Everything dealt with efficiently and on time
No issues or concerns. V good staff.
A bit of a muddle at the outset because the car had been booked in to the wrong location, but Dorchester sorted it out efficiently and there was little delay
Quick efficient and friendly
The staff are very good, the communication was excellent and the car was fully cleaned before I picked it up.
Quick service, completed on a Saturday morning. Knowledgeable staff
all went very well well organised no problem
Serviced as required, no problems
The service of vehicle was carried out well and on time, my only gripe was that on returning to my vehicle I noticed that it had been washed but not that well as some dirt was still visible around the wheel arches, back bumper and wheels. cont.
Easy and slick
The oil leak problem I had has apparently been rectified and associated service work also completed well. The work took a few days while parts were sourced but I was kept fully updated on the progress of the job.
Efficient and kept in touch with progress of vehicle for pick up time. The car was fully valeted when collected which was a very welcome bonus to the service.
Just as required.
Because I am always satisfied with the quality of Westerly's service
Service was completed on time with comprehensive safety check report.
My car was in for a MOT and two new rear tyres. I was advised that my rear tyres were not in need of replacement, saving me money and personal time. I really appreciated the video sent to me explaining the depth of tread on the tyres and brake pads.
Polite efficient service car completed on time everything perfect
Friendly, professional at all times.
May I recommend an improvement point. Please CALL the customer when their car is ready for collection. Internet in Dorchester is patchy and I waited 4hrs in the cold/rain to pick up my car only to find it was ready two hours earlier due to no e-mail
Car was ready on time, all work completed to my satisfaction and a reasonable price
Fitted my car in at short notice.
They make it simple and quick, just how you want it when you have things to do.
I underestimated the time required for the MOT/Service which meant a longer wait than I anticipated. My fault entirely, but I decided that next time I would use a courtesy car. Was quite comfortable waiting however!
The knowledge of the salesperson
'Extremely, absolutely completely satisfied' is what I would have chosen - had it been available on your list - please refer to Q3 below.
The process was simple and enjoyable and the deal one I'm happy with.
We usually see Hannah who is always a pleasure to do business with.
Westerly in Dorchester are fantastic . Hannah Brown sold me my car .I had not intended to change my car so soon. She understands customer service. Very happy
Excellent sales agent Toby who was totally helpful and listened to my requests and responded.