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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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The BMW 3 Series currently with 0% APR Representative

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Bank Holiday Opening Hours

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BMW i3 Service Inclusive

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Matthew Guppy

Service Manager

Tom Wilmore

Local Business Development Manager

Toby Hall

Sales Executive

Hannah Brown

Sales Executive

Nathan Cluett

BMW Product Genius

Phil Telling

Service Advisor

Ola Jankowska

Service Advisor

Damian Cordery

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As good a service from the garage as l could expect

Service

Very pleasant staff and car loaned while service took place. Surprised how quickly car was ready (2 hours less than time I was told!)

Service

Apart from the price of engine oil. Could I supply my own oil on the next service I did feel slightly ripped off by the price.

Service

Westerly Dorchester were almost perfect, but I find your computer generated communication annoying. I was surprised that my tyres had not been inflated to the prescribed levels - they showed small differences.

Service

Great service

Service

No issues and clear communications as ever. Work completed on time. Car cleaned beautifully afterwards

Service

Friendly staff, ease of making the necessary appointment. Loan vehicle of a good standard and no problems.

Service

The service team could not have been more helpful. Particular mention must be made of Mr Phil Telling ( Service advisor, Westerley, Dorchester) who was excellent.

Service

As above, extremely helpful and professional staff. Easy to get to and all done efficiently and on time.

Service

They did everything they said they would.

Service

as above good service , friendly staff

Service

Staff were very helpful and the service was carried out efficiently and on time

Service

As above Always a delight to visit the service department. Excellent customer service.

Service

Service team were again very friendly, helpful with good communication pre and post service.

Service

very accommodating, courtesy car is very appreciative!

Service

The MOT test on my car was completed within the allotted time and the car was very well cleaned.

Service

Very efficient throughout the process - from booking in to completion of the work.

Service

Right from the start booking in a service, MOT, warranty check, too collecting the car very quick and efficient.

Service

Car returned clean, problem fixed

Service

Courtesy car provided was automatic. We were not asked for preference when it was booked.

Service

Good to be in showroom friendly staff job got done

Service

Normally a 5 but on this occasion a nail was found in the rear tyre. I was not informed of this on collection and only found this out when I viewed the video sent to me later.

Service

sales and service departments are very helpful Ola in service is a credit to your company

Service

Because of the above and that all the staff at Dorchester are fantastic, including the management. Special mention to Phil and Ola for making me feel important. They do a fantastic job.

Service

We have total confidence in westerly BMW Dorchester they are always very helpfull and nothing is to much trouble excellent service

Service

Loan car very prompt

Service

Because I am made welcome, everything is fully explained and the work finished when promised.

Service

For the reasons stated above. Reminders given before service due and also prompt contact when car was ready for collection.

Service

I like the Westerly Dorchester branch. The people are great, informative and reliable.

Service

Friendly staff.

Service

The car was recalled by BMW and when l was offered a courtesy car l was told it would cost me £10 a dayl said it was your recall and it should be offered free of chargel was told someone would get back to me no one did

Service

Polite friendly staff and profesdionsl

Service

Fully met expectations and very friendly.

Service

Service was speedy. I waited on the premises. It was comfortable with coffee and TV and reading material

Service

Neither the person who phoned from Bridgwater to request that I book the car in, nor the person from Westerly who conducted the post-service telephone call could explain why the car needed a software update, nor what it was intended to accomplish.

Service

Servicing Department staff gave usual great service

Service

kept informed at all times. personal service

Service

Efficient booking - timely outcome - friendly knowledgable people - no problems and how I love the car being washed before it's returned!! All round great customer service

Service

The difficult work required in replacing and testing in order to correct my car was completed and my car was put back to its former performance.

Service

all work done as promised

Service

Completed on time and at a very competitive price.

Service

Used the dealership many times and had no problems with the service.

Service

All the staff at Westerley are polite, conscientious, and knowledgeable about there products.

Service

All staff were friendly, I felt that my custom was valued. The staff are a credit to the BMW brand.

Service

There was an error on the date it was booked in, which could have been a problem, but Westerly resolved the issue

Service

good

Service

I arranged for my vehicle to have the brake fluid changed. I made the appointment, I received a text reminder and on the day, I was informed throughout the experience as to the procedure and the time taken for the work to be carried out.

Service

I had to take our BMW in for a Quality Check but also took my Mini in for a service : Both events met with my complete satisfaction due to the staff being so professional and polite - well done them

Service

Satisfactorily carried out the service. Staff were polite and helpful

Service

Attentive and informative staff and a trouble free process.

Service

See question 1

Service

kept informed of progress and was provided with a nice courtesy car

Service

I cannot really expand on the previous comments. If I was not happy with the service I would go elsewhere. I have used Westerly and Tice for about 15 years.

Service

Efficient, friendly, unexpected offer of a lift to work.

Service

What I would expect from a quality brand very professional and courteous

Service

As before

Service

I was informed that my car had been washed but in fact it had not so that makes me wonder if the service had been actually carried out as I would of expected, I now have real doubts as to the professionalism of the company.

Service

I have always been served by courteous and efficient personnel. they also return calls when they say they will, unlike some other makes.

Service

They took there time explaining everything & I was very happy with all there answers to my questions

Sales

Helpful, informative, knowledgeable sales advice at Westerley Dorchester.This was in stark contrast to Marshall Bournemouth who were unable to offer me an automatic X1 to test drive!

Sales

Hannah Brown kept us informed through out the period and was easy to deal with

Sales

Regular contact from dealer kept me informed.

Sales

Hannah was really helpful and professional really great asset to your company

Sales

Again 1st class in every way.

Sales

Only thing dragging this down is I've become used to a special delivery experience from Audi the last 4 years (nice bottle of wine, in a dedicated handover bay, big reveal as the sheet is pulled off). Dorchester BMW is a very small dealership though.